• The client making a booking or to whom service is rendered is deemed to have
  read and accepted our Terms and Conditions.
• Passengers are conveyed subject to and in terms of our standard conditions of
  carriage, notwithstanding anything contained herein to the contrary.
• Ntwanano Tour and Travel reserves the right to refuse to undertake the
  conveyance of, or the continued conveyance of any passenger(s).
• Ntwanano Tour and Travel as well as their associates, act only as agents for the
  passengers and will therefore have to disclaim any responsibility for loss
  damages, change and alterations in the itinerary due to unavoidable
  circumstances beyond our control such as natural disasters, road blockage,
  political unrest, delay arrival, sickness or accidents and cancellation of flights.
• Ntwanano Tour and Travel does not provide general insurance cover for
  passengers, their luggage, all passengers should ensure that they are adequately
  insured for travel purposes
• We hold the right to sub-hire or sub-contract any services without prior
  notification based on the quality of services expected from us as suppliers.
• Quotations are subject to availability of vehicles and bookings are performed on a
  first come first served basis.
• All inclusions and exclusions are specified on your quote for services.
• During tours, meals and refreshments can be provided on request.

Travel documents

• Passengers must ensure that they are in possession of valid travel documents for
  all cross-border journeys. Ntwanano Tour and Travel accepts no responsibility for
  passengers who are not in possession of proper and valid travel documents
• Where entry to any country is refused to any person for any reason. No
  passenger shall have any claim of any nature against Ntwanano Tour and Travel
  or its appointed agents, should he/she be prevented from undertaking or
  continuing with any journey as a result thereof.

Cancellation

• All requests for cancellations must be made in writing.
• Ntwanano Tour and Travel cancellation policy and schedule is as shown below
  (percentages indicated in the blocks will be levied as cancellation penalty):
  45 – 30 Days prior to arrival: 25%
  29 – 15 days prior to arrival: 50%
  14 – 01 days prior to arrival: 100%